As of 2023, there were 610,500 active participants in the National Disability Insurance Scheme (NDIS) plan in Australia. The disability support plan aims to provide citizens with disabilities with the necessary funding to fulfill their goals or achieve independence.
If you’re applying for the plan this year, like all other participants, you’ll need to go over a list of guideline documents before submitting your application. However, the complicated amount of terms and conditions can be difficult to decode.
With concepts such as line items, core support, and budget categories, many applicants feel confused from the beginning, which can result in issues while filling out the application. Additionally, it leads to wrong assumptions about what the plan does and doesn’t cover.
This blog aims to clear common misunderstandings about the NDIS plan in hopes of helping future participants like you better understand your NDIS plan.
1. What Are Line Items in NDIS Plans?
Line items consist of the services and support that are covered by the NDIS. These items and any limitations on them are listed in the NDIS Pricing Arrangements and Price Limits document. Calling each product a ‘line item’ means it has a specific line item number, which is used for invoicing and keeping a record of purchases.
The concept of line items can be confusing because it leads to many participants believing they can only purchase support if it’s the same item in their plan. However, NDIS offers flexibility in such cases and allows participants to purchase alternate line items based on their plan.

2. Understanding Budget Categories
The NDIS funding is divided into three main categories:
· Core Supports
Core support entails support in day-to-day life and activities, needs related to your current disability, and any work that you do towards accomplishing your goals. Since it is the most flexible, it covers all four support categories provided by the NDIS.
- Assistance with Daily Living
Assistance with daily living includes support in everyday needs such as cleaning or household chores.
- Consumables
This includes products that you may require for day-to-day life, such as assistive technological devices or equipment that can help improve a participant’s independence/mobility.
- Assistance with Social & Community Participation
This contains assistance from a support worker or NDIS service provider in participating in the community to ensure the participant is socializing and actively restoring their spot in society.
- Transport
Transport is the one category that may not be partly included in every plan but is allocated based on the participant’s needs.
This support is supposed to cover the expenditure by a participant on transport that they’re using to fulfill their goals stated in the NDIS application.
Many NDIS participants face confusion about whether the core support budget is fixed within these subcategories when that isn’t true. Therefore, if you’re not using your allocated budget in one of the subcategories, you can utilize it for another.

- Capacity Building
Capacity Building covers support that helps you develop the skills and begin the work that helps you accomplish your goals and become independent. The subcategories here are:
- Therapy (e.g., Occupational Therapy, Speech Therapy)
This includes support, medical assistance, or advice that helps make the disability’s impact manageable.
- Plan Management
This covers support that helps you effectively manage your plan and funding to ensure you make the most effective use of it.
- Support Coordination
This contains a fixed amount allocated to the support coordinator who is helping you.
- Employment and Training Assistance
It includes training and assessments that are designed to help people with a disability secure and maintain a job.
Compared to Core Support, subcategories in Capacity Building have fixed budgets. Therefore the support for one subcategory cannot be used for another.

- Capital Supports
Capital Support covers higher-cost support, where you mostly need funding for one-off purchases. It has two subcategories:
- Assistive Technology
This includes equipment necessary for mobility, communication, and personal inclusion, such as wheelchairs or hearing aids.
- Home Modifications
These include installations such as handrails in the housing for mobility or the provision of Specialist Disability Accommodation to participants who require housing that is designed around their disability needs.
Under Capital Support, each purchase requires formal approval, which is granted after the NDIA receives the relevant reports and evidence. Therefore, participants cannot buy equipment based on their judgment alone.

3. What You Can and Can’t Claim
The confusion begins with people not understanding the boundaries of support under their plan. Are virtual assistance devices covered? Does a gym membership count as therapy?
Here’s a little guide to help:
- You Can Claim
- A support worker’s assistance in daily living
- Consumables such as nutrition supplements
- Allied health therapy (if it aligns with your goal)
- Support coordination (if it’s part of the plan given to you)
- You Can’t Claim
- Living expenses and utility bills
- Any entertainment costs for you or your support worker
- Products that do not cater to your disability needs.
- Medication and treatment that’s already covered by private insurance.
Despite these clarifications, there can be cases where a participant or the disability service provider might feel you may or may not need certain support. Therefore, the conditions can vary in such scenarios.
4. Flexibility Depends on How You Manage Your Plan
It is crucial to understand your NDIS plan as there are three ways to manage it, which then decide how funds are administered, claims are made, etc.
Having a more flexible plan is always ideal as it gives you the freedom to decide where most of your budgeting goes and which support aspect you wish to prioritize.
- NDIA-Managed (Also Called Agency-Managed)
Under such a plan, your funds are directly managed by the NDIS, which makes the plan one with the strictest terms. You work with registered NDIC providers who oversee all paperwork.
Participants cannot pay from their pockets and claim reimbursement; they receive payments directly from a portal, where NDIS pays all invoices and tracks the plan’s budget.
- Plan-Managed
In this plan, a service provider or plan manager works with you and handles all the paperwork and payments. The service provider can be a registered or unregistered person.
This plan is more flexible than NDIA-managed ones as it allows having a provider of your choice. A participant can have the freedom of another person handling the paperwork but still have a say in how things are sent forward or recorded.
To ensure their services receive monetary compensation, plan managers/providers are paid a fixed amount allocated to them in the NDIS plan.
- Self-Managed
This plan gives you full control over NDIS funds and their management. Participants have the freedom to choose their provider, who can be registered or not.
The plan allows you to make payments and have them reimbursed later. Most importantly, as you handle all payments and claims, there is full confidentiality and privacy.

Ready to Apply for an NDIS Plan?
Once you understand your NDIS plan, it becomes quite evident what support and plan proves most effective for you and what doesn’t. Since getting approval on NDIS applications takes time, it’s crucial to choose the right plan so that you receive the required help on time.
At My Disability Provider, we understand the significance of utilizing an NDIS plan effectively. As a renowned disability service provider in Australia, we provide comprehensive services such as assistance in daily living and respite care to NDIS participants.
With tailored care and support plans, we aim to offer a transparent and inclusive service that helps people with disabilities overcome challenges and achieve independence while fulfilling their goals.
Want to learn more about how our services can help you? Contact us today.